Employer: Frequently Asked Questions

1. What products do you offer and how much do they cost?

Important:

A. Employers and recruiters must have at least one active job in order to search the resume database.

B. Featured Employer ads must be purchased with a job. They will not be sold separately.

2. I paid for a job using the online purchase order system, but my job is still not active?

A. There are several reasons that this may be the case:

1. First, be sure that you also faxed a signed copy of your PO to (301) 657-1251.

2. Second, remember that “first-time” users who have never used our online purchase order system must be vetted for the protection of our candidates. This process can take up to 3 business days. Check back and activate your job 3 business days from when you submitted the online purchase order AND faxed in your signed PO.

a. Once you have gone through the initial 3-day waiting period, all future purchase orders placed in that account will be instantaneous, but you must still fax in a signed copy of the PO.

3. Also, check to be sure that you have “activated” your job. Once your purchase goes through, you must log back into your account and “activate your job” by clicking on Manage My Jobs on the right panel of your MyCareerPharm home page. Select Change Job Status next to the appropriate job, then select Active my Job. If the system prompts you to purchase a job, your order has not been processed yet or did not go through. In that case (if you’ve waited the three business days for new orders), please call email us at careerpharm@ashp.org.

3. As a recruiter, I want to allow my client to log in to view their job, but I want to purchase the jobs under my billing address/account. How do I do this?

A. First, set up an account for your client by clicking on New Employer from http://www.careerpharm.com. Make note of the ASHP ID# assigned to this account. If you are not sure, click on Update My Account from your MyCareerPharm home page. The ID number is on the third screen of this process.

B. Second, post the job by clicking on Post My Job on the left side of the screen. DO NOT purchase anything.

C. Call us at 1-866-279-0681. Let the customer service representative know that you are a third-party recruiter, that you’d like to buy x number of jobs to be applied to YOUR CLIENT’S ID # but billed to your own account.

D. If you continue to have problems placing your order as a recruiter, please email us at careerpharm@ashp.org.

4. Is CareerPharm free for ASHP members, or is there a member discount available?

A. CareerPharm is free for ALL job seekers, however, there are fees associated with placing job ads (for employers and recruiters). We currently do not offer any promotions or discounts based on ASHP membership, but we are continuing to explore ways we can enhance the experience for our members.

5. How should I get started, what should I do first?

Click on “New Employers” in the top left hand corner of the CareerPharm home page under “Get Started.” Then, create your account by clicking on “Create An Account.” You will then be entering a secure area of CareerPharm wherein you will enter your contact and company info and create your personalized Username and Password. Then just follow the links on your confirmation page to begin posting jobs and accessing resumes.

6. I am a recruiter or a recruiting advertising agency, am I considered an employer?

Yes, you are. You may store all client jobs in one account or create a new account for each client.

7. How do I buy jobs?

If you are new to CareerPharm, click on “New Employers” in the top left hand corner of the CareerPharm home page under “Get Started.”

If you are a returning customer to CareerPharm, click on “Buy More Jobs” in the top right hand corner of the CareerPharm home page, under “Employers.”

8. How do I renew a job posting that is active, about to expire, or has already expired?

First log on to your MyCareerPharm home page and check the “Job Tracker” area in the upper right hand corner of the page to determine the number of jobs you have purchased and posted. Then, click on the “Job Manager” icon. Once on the Job Manager screen, you will see 3 tables. If you wish to renew an active job, select the "Active Jobs Table" and click on “Renew Job” from the drop down list in the Options column. If you wish to renew an expired job, select the "Expired Jobs Table" and click on “Renew Job” from the drop down list in the Options Column. If you wish to renew an archived or saved job, select the Archived Jobs Table and click on “Renew Job” from the drop down list in the Options Column.

9. What will happen if I try to post jobs, but have none available in my "Job Tracker"?

The CareerPharm system will prompt you to purchase additional jobs and will guide you through the entire shopping cart process from purchase to posting.

10. What is a “Posting Alert”?

If you have received a "Posting Alert", it means that you have attempted to post jobs to CareerPharm that have not yet been purchased. To view your account balance, check the "Job Manager" box on your MyCareerPharm home page, or click on the “Buy More Jobs” button on the Posting Alert Page.

11. If I buy a block of jobs, when and how do they expire?

Jobs which have not been posted to CareerPharm will be saved in your account. Once a job is posted to CareerPharm, the clock begins to run. Jobs posted will expire after 45 or 90 days depending on the intervals purchased. To view your account balance at any time, check the Job Manager box on your MyCareerPharm home page.

12. What is the Job Wizard and how does it work?

The Job Wizard will guide you through all of the information you need to include in your posting.

13. How do I navigate through the Job Wizard?

You will notice that the Job Wizard makes it easy for you to move from screen to screen in the job posting process. There are buttons on the left and bottom of each page to guide you. You may save and exit at anytime in the process and all of the information entered to that point will be saved. You may also pick any screen as a starting point.

14. How can I make my job stand out with candidates and assure that I get the most candidates to apply?

You can drive the most seekers to your job by making sure to enter all of the information requested inside the Job Wizard. It is highly recommended that you always include a Job Title, complete Job Description, and Keywords describing the position. Last, but not least, always make sure to include the contact information for that particular job. The contact person should be the individual who will be reviewing resumes and conducting interviews.

15. How do I advertise in the American Journal of Health-System Pharmacy?

Just click on the “Advertise In Print” button on your MyCareerPharm home page or click on the “Rates and Packages” button on the right hand side of the CareerPharm home page. Our print representative will get back with you promptly.

16. Who is your print advertising representative and how may I contact them directly?

Robyn Engelson
CareerPharm Sales Executive
301-576-4285
FAX: 301-634-5988
careerpharmsales@ashp.org

17. I have just purchased a print advertisement in the American Journal of Health-System Pharmacy. How will my job appear on CareerPharm?

First, you must have purchased an online job at the time you purchased your print ad in the American Journal of Health-System Pharmacy. If you have not yet purchased your online job, please contact our sales agent at the contact information above.

18. How should I go about checking to make sure it is up?

The fastest and easiest way to check for your job is to visit the CareerPharm homepage and conduct a search.

19. Must I buy a print job ad in the American Journal of Health-System Pharmacy to advertise on CareerPharm?

Absolutely not. You may come to CareerPharm at any time, set up an account, and start posting jobs and searching resumes.

20. I am a recruiting advertising agency or a recruiter, are your jobs commissionable?

In certain circumstances they may be. Please contact us at careerpharm@ashp.org or 301-576-4285.

21. I am an employer who would like to buy a significant number of jobs that I can renew at any time, do you offer job posting contracts for bulk purchasers?

Yes we do. Many of our clients take out 6-month, 9-month, or 1-year contracts at deep discounts. Please contact Kristin Guardino at careerpharm@ashp.org or 301-664-8786.

22. How do I access to the resume database?

First, you must have an account with CareerPharm and one active job in the system. Resume search is free with your job purchase.

23. How should I search the Resume Database?

Just click on “Advanced Resume Search” or “My Search Agents” from your MyCareerPharm home page. Then, begin entering your selected search criteria.

Make sure to use Keywords as they will help to refine and focus search results to most accurately match your criteria.

24. What are Resume Search Agents?

Resume search agents are set up by you and run for the duration of the purchase period you selected, either 45 or 90 days. You enter the criteria and your agent does the searching for you. Then, matching results are sent to you via email.

25. How do I set up a Resume Search Agent?

First you must have an active job on CareerPharm.

From the MyCareerPharm home page, just click on the “My Search Agents” button on the left hand side of the page. This will take your main search agent screen from which you will be able to create search agents and manage your resume purchases.

26. How long may I access resumes from the database?

You may access the resume database for the time periods during which your jobs are active.

27. How many search agents may I set up?

Up to 5.

28. What happens to my resume search agents when my resume search privileges expire?

Your search agents will be saved, but will be held as inactive.

When you attempt to access your search agents after expiration of your search privileges, you will get a popup error message that says, “Your resume database access has expired. You will need to purchase and activate a job listing to access resume search and your search agents.”

As soon as a job is activated, your search agents will become active again.

29. Why should I become a Featured Employer?

It helps increase the probability that qualified candidates will select your jobs to review. It also helps you gain additional visibility for your jobs and your organization with your targeted audience. When you become a Featured Employer, you get placement for your company and jobs at the top of the CareerPharm home page and above the fold on the CareerPharm job seeker home pages as well. An incredible value given the double exposure.

30. How do I become a Featured Employer?

First you must have created an account and at least one active job with CareerPharm.

Then, all you have to do is click on “Become a Featured Employer” from the CareerPharm home page.

31. What is the Candidate Tracker and how should I use it?

The candidate tracker enables you the employer to track candidates that have applied to your job postings on CareerPharm. You may view resumes and cover letters submitted by candidates to your positions along with their contact information, arrange contact and interviews, and edit and delete information as needed.

32. What is the Job Manager and how should I use it?

The Job Manager enables you to manage all of your job postings to CareerPharm. It is comprised of 3 distinct tables: Active Jobs, Expired Jobs, and Archived Jobs. To edit, delete, change job status, or renew a job, just click on the link in the appropriate drop down box in any of the three tables.

33. What is a MyCareerPharm Account and why should I set one up?

A MyCareerPharm account helps make your search for candidates faster and more effective. It helps CareerPharm recognize you, your jobs, and your candidates. When you have a MyCareerPharm account, you may save and access all of your candidate information anytime and from anywhere, develop and save resume search agents, track, manage and post jobs and update your account profile quickly and easily.

34. How do I open a MyCareerPharm account?

Click on “New Employers” in the top left hand corner of the CareerPharm home page under “Get Started.” Then, create your account by clicking on “Create An Account.” You will then be entering a secure area of CareerPharm wherein you will enter your contact and company info and create your personalized Username and Password. Then just follow the links on your confirmation page to begin posting jobs and accessing resumes.

35. What credit cards do you accept?

Visa, MasterCard, and American Express.

36. How do I edit or make changes to my account information?

After logging on to your MyCareerPharm home page or any other page inside CareerPharm.com, just click on the “Update My Account Profile” button at the top and center of the page.

37. How do I change a Username or Password?

After logging on to your MyCareerPharm home page or any other page inside CareerPharm.com, just click on the “Update My Account Profile” button at the top and center of the page. You may make changes to any of your account information at any time.

38. What if I forget my Username or Password?

Just click on the “Forgot Password?” link on the home page of CareerPharm. Then, enter your zip code and reminder phrase and have your password emailed to you immediately.

39. Are there any specific system requirements for CareerPharm?

Click on the “Need Help” button at the top of any page to learn more about requirements for Netscape and AOL users and with which browsers CareerPharm works best.

40. Need to speak with someone or learn more?

Click on the “Contact Us” button at the top of any page.

41. How do I get in touch with Customer Care?

Send an email to: TigerTeam@ashp.org

42. How do I get in touch with a CareerPharm representative?

Send an email to careerpharm@ashp.org

43. Want to share your feedback?

We encourage you to help us improve our service. Just click on the “Share Your Feedback” hyperlink at the bottom of any page. We would love to hear your ideas and suggestions.

44. What are your hours of operation?

Monday through Friday, 8:30 am–5:00 pm EST.